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No FR email address ?

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No FR email address ? Empty No FR email address ?

Post by atoutprix Thu 17 Mar 2011 - 14:10

http://www.dailymail.co.uk/money/article-1366600/EU-orders-Ryanair-email-address-customers-complain.html

In a letter, Michel Barnier, the Commissioner responsible for the internal market and services, states that the airline’s communication policy is ‘incompatible’ with Article 5 of the EU e-commerce directive which requires firms such as Ryanair to have an email address.
He said: ‘The e-commerce directive obliges member states to ensure that information society service providers render the details of the service provider, including their electronic mail address, easily, directly and permanently accessible to the recipient of the service and the competent authorities.’ Mr Barnier added that it seemed the law is possibly ‘not being fully enforced’.
As a result, the Commission said it would be contacting the Irish authorities to make sure Ryanair obeys the law.
A spokesperson for the European Commission said it is now up to the National Consumer Agency - Ireland’s consumer rights authority - to take action.


Ryanair’s head of communications, Stephen McNamara, confirms that customers cannot contact the internet-based company via email.
‘There is no email address for customers to contact us on. Instead they can put it in writing or contact our reservation helpline,’ he says. ‘It won’t keep me awake at night because our process has worked for the past 15 to 20 years.
‘We aim to reply to letters and correspondence within seven days of receiving it. If we do implement an email address
, then it will probably just slow down the whole process.’

Read more: http://www.dailymail.co.uk/money/article-1366600/EU-orders-Ryanair-email-address-customers-complain.html#ixzz1GrUvxvb7
atoutprix
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No FR email address ? Empty Re: No FR email address ?

Post by fly4w4y Sun 20 Mar 2011 - 21:00

Without an email address it's not possible to notify to Ryanair's administrator that the airport of Trapani Birgi (TPS) will close from tomorrow because it's limited to the military use for the UN resolution against Gheddafi leadership in Lybia
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