Error in booking system?
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Error in booking system?
Hello
Booked flights last night from London Stansted to Dublin and it appears there is a glitch in the Ryanair booking system. After selecting flight times and dates, and double checking everything as always, I clicked to finalise the booking. A message then came up stating "sesson locked." I was unsure at first as to whether it had completed but received an email 2 minutes later confirming my booking. However, rather than the 3pm flight I had booked for outgoing, it stated 6am! I was absolutely positive that I had selected 3pm. I looked for help and noticed that somebody on here had described EXACTLY the same situation as myself. I was unable to log back in to the Ryanair site as it kept stating "session locked." After an hour, I was able to gain access but had to pay £50 to change my time back to the original selection (flights prices of the two were identical). I was fuming, as I know that this is not my error. I have been asked to FAX Ryanair or write to them. I find this ridiculous that this cannot be resolved by phone for a start.
Has anyone heard of this before? What are the chance of me getting my cash back?
Regards David
Booked flights last night from London Stansted to Dublin and it appears there is a glitch in the Ryanair booking system. After selecting flight times and dates, and double checking everything as always, I clicked to finalise the booking. A message then came up stating "sesson locked." I was unsure at first as to whether it had completed but received an email 2 minutes later confirming my booking. However, rather than the 3pm flight I had booked for outgoing, it stated 6am! I was absolutely positive that I had selected 3pm. I looked for help and noticed that somebody on here had described EXACTLY the same situation as myself. I was unable to log back in to the Ryanair site as it kept stating "session locked." After an hour, I was able to gain access but had to pay £50 to change my time back to the original selection (flights prices of the two were identical). I was fuming, as I know that this is not my error. I have been asked to FAX Ryanair or write to them. I find this ridiculous that this cannot be resolved by phone for a start.
Has anyone heard of this before? What are the chance of me getting my cash back?
Regards David
DavieP- FR Starter
- Number of posts : 2
Location : London
Registration date : 2011-08-23
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