Dutch watchdog fines RYR
Page 1 of 1
Dutch watchdog fines RYR
http://www.rte.ie/news/business/2013/0320/377546-ryanair-consumer-dutch/
Ryanair has been fined €370,000 by the Netherlands Consumer Authority for violations of Dutch consumer protection law.
The NCA said the airline's website offered airfares which did not include all foreseeable and unavoidable charges : consumers in most cases paid considerably more than the airfares that were initially displayed.
It was also fined for failing to offer consumers the option to review information they entered to correct mistakes before finalising their booking, for failing to provide an email address on its website, and for only offering customer services in English.
In a statement Ryanair said the decision was "littered with errors".
"Ryanair will appeal this unfounded decision and confirms that its website fully complies with all EU and Dutch consumer protection regulations," the airline's spokesman Robin Kiely said.
Ryanair has been fined €370,000 by the Netherlands Consumer Authority for violations of Dutch consumer protection law.
The NCA said the airline's website offered airfares which did not include all foreseeable and unavoidable charges : consumers in most cases paid considerably more than the airfares that were initially displayed.
It was also fined for failing to offer consumers the option to review information they entered to correct mistakes before finalising their booking, for failing to provide an email address on its website, and for only offering customer services in English.
In a statement Ryanair said the decision was "littered with errors".
"Ryanair will appeal this unfounded decision and confirms that its website fully complies with all EU and Dutch consumer protection regulations," the airline's spokesman Robin Kiely said.
atoutprix- FR Moderator
- Number of posts : 2351
Location : Brussels, Belgium (nearest FR base : BRU)
Registration date : 2007-12-13
Similar topics
» MO'L on BBC Watchdog TV programme ...
» Dutch Tax
» Dutch Expansion
» Volcanic Ash Disruption Megathread
» luggage/cabin fines and credit card fees.
» Dutch Tax
» Dutch Expansion
» Volcanic Ash Disruption Megathread
» luggage/cabin fines and credit card fees.
Page 1 of 1
Permissions in this forum:
You cannot reply to topics in this forum
|
|