Improvements to customer service

Exciting improvements to Customer service soon to be implemented :

http://www.ryanair.com/en/news/ryanair-announces-customer-service-improvements-over-next-6-months

extracts :

After an extensive customer feedback programme through its “Tell MOL” page on the Ryanair.com website, Ryanair confirmed that it was introducing the following customer service improvements over the next 6 months to end March 2014.

1.      The “Recaptcha” security code will be removed from the Ryanair.com website for individual bookings next week (on 1 Nov next).

2.      From 1 Nov, customers who book directly on the Ryanair.com website (i.e. not via travel agents or screenscrapers) will be given a 24 hour grace period from the time of their original booking, to correct any minor errors (i.e. spelling, names, routings) made in their original booking.


3.      From 1 Nov, Ryanair will operate “quiet flights”, prior to 8am in the mornings and after 9pm in the evenings. During these quiet flight periods no PA’s will be made on board other than required safety announcements. Ryanair will also dim the lights during these quiet flights so that any customers who wish to snooze, can comfortably do so.

4.      From 1 Dec, Ryanair will allow passengers to bring a 2nd small carry-on bag (small ladies handbag or small airport shopping bag) no bigger than 35 x 20 x 20 cms which will allow a bottle of wine or equivalent to be carried.


5.      From 1 Dec, Ryanair’s boarding card reissue fee will be cut from €70/£70 to €15/£15 for customers who have already checked in online. Customers who fail to check-in online will continue to pay a €70 airport check-in fee.

6.      From 5 Jan, Ryanair’s standard airport bag fees will be cut from €60/£60 to €30/£30 at the bag drop desk, and from €60/£60 to €50/£50 at the boarding gate, bringing them into line with competitor airline standard airport bag fees.

Michael O’Leary said:
“We are very excited at these significant improvements in what is already Europe’s No.1 customer service airline. As we implement our plans to grow from 80m to over 110m customer p.a. over the next 5 years, we are actively listening and responding to our customers.”

Ryanair’s Director of Customer Service, Caroline Green said:
“These are the first in a series of customer service improvements which Ryanair is actively working on to make our low fare services easier to access and even more enjoyable for our millions of customers. As some of these policy changes will require website changes and handling staff retraining, we will be rolling them out over the next few months as we strive to further improve Europe’s No.1 customer service airline. If customers have any other suggestions or feedback they want us to hear, then please use our customer feedback service “Tell MOL” on the Ryanair.com website.”

And we, Ryanair fans, certainly can rejoice over that new trend in Ryanair trying to please their customers and enhance the RYR service ! Let's own it, it was a bit overdue - but better late than never !  

Wonder why FR is changing direction?

Credit where credit is due... If Ryanair are making the right steps to improve customer relations, then it can only be a positive for all concerned, a happy customer makes for a healthier business.

A wake up call to others in the industry and No thrills Airlines...

I want to be able to register on the site so that I do not have to refuse the suitcase, the Car Rental, travel insurance and and all the other possible add-ons every time I buy a ticket. I've flown Ryanair about 100 times and never once selected more than the minimum, but every time have to go through all those check boxes.

CPH wrote:Wonder why FR is changing direction?

http://www.thinkspain.com/news-spain/23450/ryanair-ordered-to-cease-eight-abusive-clauses-and-practices-as-requested-by-spanish-consumer-group:D 

Neither is the airline allowed to prohibit customers from carrying money, keys, cameras, glasses, watches, mobile telephones or documents in their bags.

I have never been ordered not to carry any of the above in bag ... some of the reading in this report just does not add up and almost sounds like a joke.

The person/s the so called new rulings if are made concrete can only support the same that cannot adhere/comply with a term/s before booking .. thus the long run can only mean higher prices and less people having the chance to visit places they would not normally be able to visit financially.

off topic credit/loan companys offering loans at over 1000% APR  are the true criminals that society seem to approve .. Society Gone Mad.

True Passengers will fly Ryanair .... those that are not happy should simply boycott the airline.