Ryanair Cuts Excess Baggage Fee By 50%

by RYR Mon 9 Dec 2013 - 17:14

CHRISTMAS COMES EARLY FOR RYANAIR CUSTOMERS

http://www.ryanair.com/en/news/ryanair-cuts-excess-baggage-fee-by-50-percent

Ryanair, Europe’s favourite low fares airline, today (9 Dec) delivered an early Christmas present to customers by cutting its excess baggage fee by 50% (from €20/£20 to €10/£10 per kg) from Mon 9 Dec.

This is the latest customer service improvement from Ryanair and follows:

the launch of the new Ryanair.com website
24 hour grace periods (for minor booking errors)
“quiet flights” (pre-8am and post-9pm)
reduced airport bag fees (from 3rd January)
fully allocated seating on all flights from 1st February

New business and family products are also being developed, along with a new mobile app, tailored country-specific websites and a mobile-responsive website, as Ryanair continues to improve its industry leading customer service for its 81m passengers.

Ryanair’s Robin Kiely said:

“Christmas is traditionally a time when people travel with lots of baggage. As an early Christmas present to our customers, Ryanair is cutting excess baggage fees by 50% (from €20/£20 to €10/£10 per kg) from Mon (9 Dec).

We want to say a very sincere thank you to our 81m passengers and wish them all a very happy Christmas.”